Return and Exchange Policy
Return and Exchange Policy
Thank you for shopping at RISA. Your satisfaction is our top priority, and we strive to make your shopping experience seamless and enjoyable. Please review our detailed return and exchange policy below.
Return Policy:
- Items are eligible for returns within 15 days from the delivery date.
- All returned items must be in their original condition, unworn, unwashed, and with all original tags attached.
- Refunds will be processed to your original method of payment within 2-3 business days after we receive and inspect your returned item.
Exchange Policy:
- Items can be exchanged within 15 days from the delivery date.
- Exchanges are subject to the availability of the requested item.
- All items for exchange must be returned in their original condition, unworn, unwashed, and with all original tags attached.
- Upon receiving and inspecting the returned item, we will promptly dispatch your replacement item within 2-3 working days.
Steps for Return or Exchange:
- Contact our customer support team at contact@risatribe.com with your order ID to initiate your return or exchange request.
- Subject of the email should be: [Return/Exchange]-[Order ID].
- Carefully pack the item(s) in the original packaging or secure packaging to avoid damage during transit.
- We will initiate the return/exchange within 24hrs.
Conditions & Exceptions:
- Products damaged due to customer negligence or misuse are not eligible for returns or exchanges.
For any further questions or assistance regarding returns or exchanges, please reach out to our dedicated customer support team at contact@risatribe.com.
Thank you for choosing RISA!